Payment and Refund Policy

Accepted Payment Methods

UPI and Debit Card only.

Refund Policy

For refunds, write to support@otpsign.com with your order number and contact details.

Failed Transactions

In the case of failed transactions, payments are generally refunded by the bank within 5-7 working days. If it's believed the payment has reached us erroneously, contact us with transaction details at support@otpsign.com.

To assist us in resolving your transaction issue, please provide the following details:

• Transaction ID:

  The unique identifier given by your bank or payment processor.

• Transaction Date and Time:

  To help us locate the payment reference.

• Order Number:

  If applicable, to tie the payment to your specific service request.

• Payment Method Details:

  Including UPI or debit card usage with any available masked numbers.

• User Account Information:

  Such as the email associated with your OTPSign.com account.

• Screenshots or a Bank Statement:

  For verification purposes, ensuring sensitive information is redacted.

• Narrative of the Issue:

  To describe any problems experienced.